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I am very disappointed in my recent experience from Cabela's. I had ordered a winter coat for my daughter and was sent by the mistake of the company the wrong color coat.

I called regarding the issue and was told to put on my return slip reason 47 (received the wrong item) and do not bill for return shipping. Today in an email I got confirmation they had received my return, but still charged me the return shipping amount.

When I had called to report the problem with my coat, the customer service agent seemed to be unknowledgeable of the procedure of Cabela's, he said all he could do was give me free shipping...no other discounts due to their error in shipping me the wrong product. But he could make sure I was not charged return shipping on the coat that was sent by mistake. Normally, in transactions I have had in the past, any company I have dealt with always makes a little extra effort to make my next purchase more appealing because they want to keep my business, by offering extra incentives, etc., NOT Cabela's, they not only made me feel like I was a nuisance to them when calling, but made me pay for the return shipping.

I did have the service rep reorder the coat my daughter originally wanted and received free shipping, but I feel like they did not put forth the extra effort to make my previous transaction right without penalizing me. I am very disappointed in how my issue was resolved, although we did end up receiving the originally ordered coat, I feel like I was still taken advantage of in the process of having to return and pay for the shipping to get a partial refund back.

Cabela's needs to make some changes in how their customers are treated.

Reason of review: Not as described/ advertised.

Preferred solution: Let the company propose a solution.

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