customer service customer service store order card sale people gun customers
3.0
Details
Cabelas "Factory-Blemished" Handguns Are USED Handguns

Update by user Jun 09, 2018

The GM emailed offering to take back the firearm for a full refund. Did so.

Update by user Jun 09, 2018

UPDATE: Within four days of posting the initial review, I received the following email: Mr. Miskell – I have received transcripts from a conversation that you had with our customer service line...

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2 comments
Anonymous
#1564355

It was very snotty when they responded by saying 'the firearm YOU INSPECTED prior to taking ownership'. Nobody would expect factory blemish to be a used gun.

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Resolved
Review
#1252521 Review #1252521 is a subjective opinion of poster.
Cons
  • Being misled by salesman and labeling
Reason of review
Not as described/ advertised
Loss
$350
Preferred solution
Full refund
2.5
Details

Update by user Apr 22, 2018

Company Representative contacted me today. She actually cared about the problem and is willing to work on it.

She realizes there are things that need to be improved.

She apologized. I guess if no one ever brings a problem to the attention of the Company's involved...

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2 comments
Anonymous
#1467697

Have you forgotten that YOU are not the only person using the internet and their site to purchase the same items? Just because you placed a order doesn’t mean it was fulfilled IMMEDIATELY!

There are how many people out in the world doing the exact same thing you are at that exact moment?? Did you forget that you’re NOT the only person on the planet? Have you forgotten how linear time works? That events have and do happen BEFORE you have ordered?

The REAL issue is YOU ASSUMED that they have a unlimited supply. You have ASSUMED that your click of the mouse means some minimum wage employee is unplugged from his corner and runs your shopping request. Until the laws of physics gets changed you will have to deal with a day late and a dollar short. It’s the nature of th venue you have chosen to use.

I’m thinking you’re just mad that so many other people are going to get that outfit and YOU will NOT. Don’t be mad at them for not only the choices YOU made but the timeframe in which YOU did them. Had you perhaps NOT spent 3’hours on FB you could have ordered the items in time. YOU CHOSE THE ENTIRE SITUATION and somehow THEY are the bad guys.

At what point are YOU as an adult going to realize that YOU FAILED? Probably never and nope I don’t work for them but SOMEONE has to be the adult in the room and it’s NOT YOU!

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Resolved
Review
#1238575 Review #1238575 is a subjective opinion of poster.
Service
Cabelas Customer Care
Pros
  • Prices and quality of items discounted
Cons
  • These items are not in stock
Reason of review
Poor service with inventory and customer service
Preferred solution
Let the company propose a solution

Contact Cabelas Customer Service

Website:
Mailing Address:
Attn. Employment Specialist One Cabela Drive
Sidney, Nebraska 69160
United States
Phone:
(800) 237-4444
All Cabelas Contacts

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