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Cabelas

Cabelas

www.cabelas.com
What is your customer experience with Cabelas?

Cabelas Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Cabelas has a 1.9 star rating from 150 reviews, 57% would likely recommend; reviews show 73% unfavorable and 9% positive.

Key Takeaways for Future Customers

  • Check recent Cabelas reviews before purchase and verify sale availability.
  • Expect mixed in-store experiences; bring receipts for price adjustments.
  • Consider membership rewards impact on billing and returns.

Negative Feedback / Risk Areas

  • Frequent customer complaints about customer service and nobody answering phones.
  • Issues with refunds, exchanges, billing issues and canceled orders without notification.
  • Product returns, warranty and shipping problems reported repeatedly.

Positive Feedback

Some customers praise helpful associates, convenient locations and good product selection.

View full overview ›

Media from reviews

Cabelas - Gift card rejected
Cabelas - Gift card rejectedCabelas - PricingCabelas - An orderCabelas - False advertisingCabelas - DiscriminationCabelas - Drop off a crossbow and archery department did not following up
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Show reviews that mention
card gift problem gift card card rejected service light fact pets store
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Vicki N Uec
map-marker Atlanta, Georgia

Problem with your bank

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It's your bank, Capitol One.

Worked with the bank for 3 weeks to clear an issue.

Terrible.

Been Cabela's customers for 30 years.

Loss:
$2000
Pros:
  • 30 yr customer
Cons:
  • Your ties with capitol bank

Preferred solution: Full refund

User's recommendation: Don’t get your credit card because they have to work with Capitol Bank.

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Donald M Teu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Haven, Connecticut

Gift card rejected

Cabelas - Gift card rejected

My card was rejected, and I called, and they said I have to go through you. It's a 50-dollar card, and I was wondering what the problem is.

Loss:
$50
Pros:
  • No problems
Cons:
  • Problem

Preferred solution: Full refund

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Donald M Teu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Haven, Connecticut

Gift card rejected

Cabelas - Gift card rejected

I got the card awhile ago and it's telling me that you have no record How could that be It's for 50 dollars I have enclosed the photo

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Shelly D Iyn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cheektowaga, New York

Recent purchase

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AI Highlights
  • - I picked up a new cellular trail camera yesterday for a missing pets search.
  • - The box had no camera instructions; the contents were for a motion light.

I ordered a new cellular trail camera recently and picked it up from the store yesterday. It was important to get it quickly as I search for missing pets.

I have a current case and had to get a camera out there immediately. It turns out that this camera I received was in fact returned to the store at some point. The box was taped up and there were no instructions for the camera.

The instructions that were in the box are actually for a motion light. This makes it pretty clear that upon the camera being returned, it was never checked by whomever accepted the return.

Preferred solution: Full refund

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Anonymous
map-marker Newcastle, Oklahoma

Great service

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Received great service and found what I wanted very easily. Would definitely continue to shop there...,

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Yanessa Nkq

Missing package

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Package was delivered to wrong address. Customer service helped tremendously. They corrected the issue.

User's recommendation: Great company

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Anonymous
map-marker Saint John, Indiana

Pricing

AI Highlights
  • - Bought a Truglo Illuminated 3 Dot Scope for a crossbow for about $85.
  • - Mounted and sighted.
  • - Next day Walmart had same scope for $44; it's dual color.
Cabelas - Pricing

Purchased truglo Illuminated 3 Dot Scope for a Crossbow for around Eighty Five Dollars Mounted and Sighted it in Next Day was Shopping at Walmart and the Same Scope was Forty Four Dollars and this was a Dual color I expect to Pay a little more at Cabelas but not Double NEVER AGAIN!

User's recommendation: Go to Walmart First!

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1 comment
Guest

Not Cabelas fault

CHRISTOPHER A Erf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lincoln, Nebraska

Bait and Switch !

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AI Highlights
  • - Advertised 100-round Herter's 9mm at Cabela's/Bass Pro $13.99-$139.99.
  • - Cart shows a 50-round box for the same price.
  • - Customer service was unsatisfactory.

Bait and Switch! On the Cabela's website, the same as Bass Pro Shop, they are advertising Herter's Target 9mm Luger 115 Grain Handgun Ammo.

The box pictured is clearly 100 rounds. The price next to the picture is $13.99 - $139.99. When you add this to the shopping cart, it becomes a box of 50 rounds for the same price. That is double what is advertised!

I contacted customer service and basically, I was told stuff happens, have a nice day. This company has gone into the toilet since the merger with Bass Pro.

Preferred solution: The advertised price for the advertised quantity

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CHRISTOPHER A Erf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bait and Switch !

AI Highlights
  • - Cabela's advertised Herter's Target 9mm ammo on its site.
  • - Box shows 100 rounds, price listed $13.99–$139.99, cart shows 50 rounds for same price.

Bait and Switch! On the Cabela's website (same as Bass Pro Shop), they are advertising Herter's Target 9mm Luger 115 Grain Handgun Ammo.

The box pictured clearly contains 100 rounds, and the price next to the picture is $13.99 - $139.99. When you add this to the shopping cart, it becomes a box of 50 rounds at the same price.

That's double what was advertised! I contacted customer service and was essentially told, 'Stuff happens, have a nice day.' This company has gone downhill since the merger with Bass Pro.

Preferred solution: The advertised product for the advertised price

View full review
Anonymous
map-marker Denver, Colorado

No one answered phone I the entire store Crome 1400 hours to 1530 hrs

AI Highlights
  • - Staff are available to answer the phone.
  • - Long transfer wait times of 30–45 minutes.
  • - Direct line to the department often has no response.

Im thinking the smartest thing to do is to have someone that can answer the phone. I know you have a ISP pick up at your store in for no one to be there for 30 to 45 minutes to transfer a phone call is totally unacceptable in for someone to go to the direct phone line to the.

Department that you want to and no one enters either. I guess you guys just dont care about your customers

User's recommendation: My recommendation for future customers don’t try to call the store they’re not gonna answer

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Anonymous
map-marker Denver, Colorado

Nobody answering phone

AI Highlights
  • - Tried calling from 2 PM to 3 PM; no one answered.
  • - Tried all departments, including customer service and ISP; no one picked up.

I called the store from 2 PM in the afternoon until 3 PM in the afternoon. No one answered the phone at all. I guess you guys dont want my business I tried all departments even customer service and ISP pick up no answer.

User's recommendation: Don’t contact this store

View full review
William J Auc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bucharest, București

An order

AI Highlights
  • - Delivery was promised in 3 to 5 days; today is day four with no update.
  • - I paid shipping and want either the bow or a refund to my account.
Cabelas - An order
Contains 1 confidential file for company representatives

On Dec.4 2023 I answered an add for a raven cross bow. The add says delivery in 3 to 5 days,this is day four and I have not seen now or any email in regards to it. I piad the shipping as add said, I would either like to have the bow or my money returned to my account.

Loss:
$8
Pros:
  • Good prices
Cons:
  • Dont inform customers of updates on orders

Preferred solution: Deliver product or service ordered

User's recommendation: Investigate all orders before u pay

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1 comment
Guest

As long it’s not for trophy hunting

Robert B Tbt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Utica, New York

Rain jacket

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AI Highlights
  • - Rain suit purchased at Bass Pro Shops in Tracy, CA.
  • - Zipper on the jacket failed during rain.
  • - Robert Brown does not want a replacement.

I purchased one of your rain suits from Bass pro shops in Tracy CA now that it is raining hear alot the Zipper on the Jacket has failed so the suit has failed. Sincerely ,Robert Brown.

Don't want anything to replace it . Why would take that chance?

Loss:
$55
Pros:
  • Variety
Cons:
  • Higher price

Preferred solution: Nothing 50

User's recommendation: Basspro shops sells clothing that has been on the hangers for a very long time. I just don't see a lot of turnover with the prices being so high?

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Takashi L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Discrimination

AI Highlights
  • - The post appeared open on Indeed while the system showed it unavailable.
  • - I was told to reapply on 11/14/23 after seeing the post still open.
Cabelas - Discrimination

On 11/13/23, I tried to apply for a Membership Manager but your system rejected it stating the job is no long posted. Well, thats inaccurate, it is still posted.

Ive communicated with the cust serv desk, who stated, We strive to keep job openings updated as quick as possible.

I am sorry that the site updated during the middle of your application process. Please contact our Corporate Human Resources Department at 417-873-**** if additional assistance is needed.

I chose not to contact HR as if its been filled, nothing I could do about that.

11/14/23, Im checking indeed and theres the open post.

I contact your cust serv again, and this time I was told to reapply. Why would I be told to reapply if its been filled and if its been filled, why is it still out in indeed?

I am not sure whats going g on but I feel like Im being given the run around.

I did call the number for their HR, number is disconnected.

Preferred solution: An interview

View full review
7 comments
Guest

Go to Better Business Bureau to report them

Christel Rvf
reply icon Replying to comment of Guest-2798833

But this is NOT discrimination.. You can tell from their terribly written post that they do not have the qualifications for their job due to their poor English.

I agree the hiring manager should not have lied.

Even if the job was still posted, they have no proof that they were not hired due to discrimination. Some people think that if they apply for a job they are going to get it because they are most qualified for it.

Guest

They don’t even have an application from you. How are you claiming discrimination? You will never get a job with your poor attitude.

Christel Rvf
reply icon Replying to comment of Guest-2428069

That happens often. People think that just because they apply for a job they are automatically going to get it.

If they do not they claim discrimination.

Due to their poor English they did not get the job. To work with customers you must know proper English.

Guest

So where is the discrimination?

Denetra Eyn
reply icon Replying to comment of Guest-2427968

Some people think that out of all the applicants they are most qualified for the job. The thought that there is someone better, or that they are not qualified does not penetrate through their thick skill.

So they claim that they did not get the job because of say, the color of their skin, or some other excuse. They just cannot accept that they did not get the job because they found someone better. They think that if they apply for a job, they are the best fit, and should automatically get the job above others.

They tell themselves that they were discriminated against because of the color of their skin or some other reason and even convince themselves that this is the case. Face it, it is a lot easier to claim you did not get the job because of the color of your skin, rather than admit you were not qualified or someone was more qualifed than you.

Christel Rvf
reply icon Replying to comment of Guest-2427968

They think that just because they applied for a job they are going to get the job. If they do not they make fools of themselves and claim "discrimination" or "racial profiling" They think that they are the best candidate for the job.

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Chouablong L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rogers, Minnesota

Drop off a crossbow and archery department did not following up

AI Highlights
  • - Dropped off crossbow Sep 15 in Roger, MN for repair; warranty claim with Ten Point.
  • - Delays and missing info prevented repair progress.
Cabelas - Drop off a crossbow and archery department did not following up

I drop off my crossbow to Roger Cabela in Roger, MN, in September 15, for repair. The archery customer services took my ID to verify my address.

He told me that my crossbow ( the acrudraw system) was still warranty by Ten Point, he will sent my crossbow to Ten Point for repair. A week later, he called me and he said that he did not get all my infos and unable to sent my crossbow to Ten Point. I told him that why he did not write down my infos while he had my ID, he said he forgot. I gave my infos to him again over the phone another week later, I call the Archery Department, he told me that my crossbow bow still there, it is faster for repair if he order the Acrudraw system and put on for me..

Another week passed, I called him again, he told me that he order the part but forgot to check it and it didnt go through. He told me that he ordered the part 10/06/2023 and it will get to Cabela on 10/11/2023. I followed up the day after and he told me that it was not arrived yet I am very disappointed.

Now I miss the whole month of crossbow hunting, possibly the whole season. I want some answer or I will expose Roger Cabela to consumer affairs for lack of service after they get my money.

Lo

Pros:
  • Lack of communication and customer services

Preferred solution: Repair my crossbow bow and parts without cost me anything.

User's recommendation: Do their job properly as they promised to the customers.. no lack off

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1 comment
Guest

Hope this was not for trophy hunting

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Morganton, North Carolina

Report employee

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AI Highlights
  • - An employee walked them to checkout, accusing theft.
  • - Bought two trail cameras for $100 each and told the employee to keep the release.
Cabelas - Report employee
Contains 1 confidential file for company representatives

Always stop in at cabelas on lunch ,or after work I'm a bowhunting fanatic! Always need something, there's one employee that thinks I'm a theif ,anything I purchase he has to walk me to front to check out , doest matter if it's field tips or or a 99cent paper target says he has to walk me up!

today I bought 2 new trail cams for 100 each ,needed a new release so I stopped at that ilse picked it up said he had to walk me up front no lock on shelf or anything, but today I was sick of it , told him I did not want it, keep it ! would have put cameras back but really needed them, the guy that gave me them on a lock on the slide didn't say a word. told him thanks have a nice day should have left then , but it's all over now last purchase at cabelas rest will be through bowshops don't care how far I have to drive, hope they're happy with employee birthday is coming up in a few days ,wife was gonna buy me kimber light weight 6.5 ,with vortex hslr scope ,vortex rings !

Guess a local gun shop will get $$$$ never shopping here again I'm done ! Buy the way the release was $60.00 hope it was worth my business, look up my shopping history

User's recommendation: Give your business to small business, they appreciate you more instead of just being another transaction,instead of a valuablecustomer

View full review
1 comment
Guest

Really doubt that Cabelas is at fault

About

Related Companies

Bass Pro Shops, TRACKER Boats, Tracker Marine Group, Sun Tracker Boats, Ranger Boats

Summary

Cabelas is the specialty retailer and the world's direct marketer of hunting, fishing, camping and related outdoor merchandise. It was founded in 1961 by Dick Cabela in Chicago. Cabela's offers men's hunting clothing, men's casual clothing, women's clothing, kids' clothing, footwear and more. The corporate office of the company is based at One Cabela Drive Sidney, NE 69160.The customer service of the company is available at 1-800-237-4444 from 6AM to 10PM CDT Monday through Friday, from 7AM to 8PM CDT on Saturday and from 8AM to 9PM CDT on Sunday. To contact the customer service of the company one may write email using the web site of the company.

Cabelas reviews and complaints

Cabelas is ranked 80 out of 942 in Hunting, Fishing and Camping category

Area Served

USA

Payment Methods

VISA

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