Cabelas - No thanks-I'll stick with LLBean
Dec. 18, 2013: I'm able to do some online Christmas shopping and have a Cabela's gift card. Great! I'll use it for gifts....not.
It took about :30 minutes to even reach a 'real' person; not only that, but I didn't even get an annoying hold message, just a busy signal.
Finally, I got through and spoke to a customer service rep. After I had given her my items, she informed me that they would be arriving around Dec. 30. When I expressed dismay that they wouldn't be here for Christmas, she told me that Christmas delivery was 'done' at 9 p.m. Her attitude: Oh, well.
I told her to cancel the order. She was quite brusque and said she would do so, and hung up.
Soooo....I called LLBean. The call was answered on the first ring, by another customer service rep, who was GREAT. Not only did she take my order, and offer me a $10 bonus coupon to use on that same order, she also gave me the name of a competitor who might have similar items that LLBean was currently sold out of. (Anybody seen 'Miracle on 34th Street' recently?)
Moral of the story; someday I'll be around a Cabela's store and use my gift card, but I'll stick with LLBean: great products, great service, and a wonderful return policy if something's not right.