5.0
Details
I made a purchase on a Thursday, with the delivery date of Monday. I had the item delivered to my office as it was a gift for my husband. On Sunday night I received an email from Fed Ex telling me my package was delivered on Sat. When I arrived at work Monday morning,...
View full review
Review
#1733942 Review #1733942 is a subjective opinion of poster.
Service
Cabelas Customer Care

Go to Sportsmans Warehouse | Cabelas in Grand Junction, Colorado

1.9
Details
Ever since Bass Pro took over Cabela's everything about the store that was great has disappeared, Bass Pro took Cabela's great customer reputation and flushed it down the toilet! No more bargain cave, poor return policy, *** Redhead clothing etc.. The latest is the Ultimate Pack Vest that was very popular with almost every rifle hunter I know Bass Pro decided to discontinue it so they could put some *** Chinese Redhead Vest out that probably wont make it one season.
View full review
Review
#1720101 Review #1720101 is a subjective opinion of poster.
Service
Cabelas Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bait and switch, False advertisement | Cabelas in Richfield, Wisconsin

2.4
Details
Physical copy TB-19THA6HR 52 -001 Page 12. Thanksgiving sale 11-27 to 12-1-19 they advertised sig sauer p365 "manual safety" for 399.97 Picture shows manual safty. Online says 499.99. I called website customer service for an answer and they blamed it on the store. Its a bait and switch false advertisement. Corporations get sued for this type of stuff. Especially with this track record. Not happy.
View full review
1 comment
Anonymous
#1783704

Same story here at ate the Allen Store, Texas! Would not honor the advertised price in the flyer they sent out! I called costumer service and got the run around, I'm done with them!!

Review
#1718278 Review #1718278 is a subjective opinion of poster.
Service
Cabelas Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Horrible policy on returns | Cabelas in Polk, Wisconsin

1.0
Details
Horrible policy on returns - Cabelas

Update by user Dec 02, 2019

No response from company as expected. Horrible customer service.

Original review posted by user Nov 02, 2019

I have a brand new still tags on full receipt for a coat bought at end of last season. Due to a large weight loss the coat is too large but never worn still brand new. The store will not offer credit to exchange for another coat. When talking to corporate she had the nerve to ask if I looked online at Cabela's to find another coat. Do they honestly think I would spend another dime in that store!!! Any other store would take an exchange or credit. Not this store. I see by all the complaints and only 2 resolutions that they obviously will not be able to keep in business much longer. Overpriced crap that they don't stand behind.
View full review
Review
#1697733 Review #1697733 is a subjective opinion of poster.
Service
Cabelas Customer Care
Cons
  • Will not shop again
Reason of review
Return, Exchange or Cancellation Policy
Loss
$126
Tags
  • Poor Cabelas Service

They won’t back for warranty bought from another store | Cabelas

2.6
Details
They won’t back for warranty bought from another store - Cabelas
They won’t back for warranty bought from another store Bought on line. No warranty Buyer beware The camera screenHas all the letters backwards all the settings backwards they wouldn’t even offer a discount on the new camera.
View full review
Review
#1683889 Review #1683889 is a subjective opinion of poster.
Service
Cabelas Customer Care
Pros
  • Producrs
Cons
  • Warranty
Reason of review
Damaged or defective
Loss
$80
Preferred solution
Let the company propose a solution
Tags
  • Warranty And Customer Service

Terrible | Cabelas

2.3
Details
Ever since Bass Pro bought Cabelas. They switched to the terrible Cabela's policies. There was a reason Cabela's wasn't do so well before Cabela's was bought out. Their policies are not working.
View full review
Review
#1608658 Review #1608658 is a subjective opinion of poster.
Service
Cabelas Customer Care
Pros
  • Nime
Cons
  • Bad policies
Reason of review
Flawed company Policies
Loss
$3
Preferred solution
Change back to the Bass Pro Policies
1.0
Details
was at their Glendale AZ location (9380 W Glendale Ave in) today and my debt card's chip malfunctioned and i was told... "If the chip don't work you have to use something else because we don't allow you to swipe the card any more" (which is unusual because it happened...
View full review
Review
#1513005 Review #1513005 is a subjective opinion of poster.
Service
Cabelas Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$24
1.3
Details
Cabela's, Richfield, Wisconsin. This is the 4th or 5th time in the past 2 years they advertise products and do not have them in stock. I checked on-line for this specific store and the item was in stock at 9 pm Wednesday. Went to the store at 10 am Thursday and there...
View full review
Review
#1507374 Review #1507374 is a subjective opinion of poster.
Service
Cabelas Customer Care
Reason of review
Poor customer service

Horrible | Cabelas in Lincoln, Nebraska

I ordered a shirt online on 12/10/18. I got a confirmation number and it stated that I would get an email letting me know when it ships. Finally in February I got sick of waiting and sent an email. They told me to contact someone and gave me the number. I finally got ahold of someone today only to be told they CANCELED my order!!!!!!! I was never notified about this!!!!!! I am furious! They canceled it because the shirt I ordered they were no longer carrying! So from Dec 10th until now I have been waiting for an order and was not communicated with AT ALL! The person I talked to was rude when I asked about it to the point where she kept interrupting me when I would ask a question. I finally just hung up. How horrible!!!
View full review
Review
#1487709 Review #1487709 is a subjective opinion of poster.
Service
Cabelas Customer Care

Cabelas Reviews

  1. 102 reviews
  2. 56 reviews
  3. 37 reviews
  4. 14 reviews
  5. 10 reviews
Cabelas reviews
2.1
Details
Things happen with every business, I understand this, but how a company handles the "bumps" is what separates a good company with a poor one. This is the first time I had to deal with Cabela's customer service, and it will be my last. I needed a gift I purchased...
View full review
Review
#1462382 Review #1462382 is a subjective opinion of poster.
Service
Cabelas Customer Care
Reason of review
Order processing issue