Kissimmee, Florida
4 comments
100% full Not resolved
2.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

I purchased a Predator XL kayak from Cabelas on 5/9 and cancelled my purchase with another company because Cabelas advertised the kayak for $679. $900 cheaper than what I had purchased elsewhere. I contacted Cabelas to verify that this was indeed the appropriate Kayak, and from the attached conversation validated that it was. I then cancelled my order with the local vendor and lost all discounts on my purchase with them, but hey, I lost a couple hundred to save $900 right?

Well, this morning I saw that they were not selling the kayaks any more so I checked on my order. It didn't show in my account on the Cabelas website, so I called them. The gal I spoke to told me that she was sorry but all those orders were cancelled.

I stated I hadn't received a email, and she said check my spam folder. When I protested, she transferred me to Jim who transferred me to Ty. Ty listened to my story and agreed that it was wrong, and that I shouldn't have to eat the over $500 in lost discounts. He spoke with management, and they agreed to try to make it right by giving me a $150 gift card as a mea culpa for their mistake that cost me so much. I wasn't thrilled, but hey, at least they empathized and tried to help lesson the sting, right??

Well, now 4 hours later, I get a call back from Ty who says Executive management said nope, not going to do that, sorry about your luck, and our corporate word is useless. This is my first post on this topic, but rest assured I will be posting on every board I come across.

Copy of Invoice, chat session with Cabelas rep Shannon B, and sales posting attached.

Review about: Cabelas Customer Care.

Reason of review: Company made a mistake, I lost money, COmpany said they'd make it right, then reneged..

Monetary Loss: $544.

Preferred solution: $150 gift card as company committed to..

Had an Experience with Cabelas?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1157421

They still aren't honoring the price they gave me. Have you tried to email CEO or VP?

dave6788
to Anonymous #1157427

Wasn't worth wasting further time or effort. I'm just posting my dissatisfaction everywhere I can find or think of.

Anonymous
#1157172

Poor way to do business. Good way to lose customers

Anonymous
#1156866

Same thing happened to me today. I will be calling them up here shortly hoping to get a better response.

You May Also Like

Cabelas - Review about Nikon M-223 Riflescope from Roanoke, Virginia Cabelas "Ordered a Nikon M-223 scope yesterday on what appeared to be a black Friday sale, only to get an email today stating that they screwed up and that even though..." Read more Green Smoke Affiliate Account Cancelled Green Smoke "I have been selling GreenSmoke e-cigs as an affiliate for approximately 3 years. Toward the end of December, I was contacted by GreenSmoke saying my affiliate account was to be..." Read more Cabelas would not answer question or transfer call to saleperson Cabelas "I called Cabelas the Sunday after Black Friday to inquire if an item was in stock before I made the 30 minute drive into the store. I was told I..." Read more Saladmaster - Burnt food Saladmaster "After having our dinner which took longer than I expected, I recommended a dinner presentation to my sister. The next morning I called to see if everything was good...." Read more American Homes 4 Rent - Please do not rent from them if you have a choice. American Homes 4 Rent "I rented for 4 months. The first month I sent 2 checks from my bank and they mysteriously got one but not the other. They charge me a late fee..." Read more Camping World - STAY AWAY...... Camping World "On 2/15/2017 the transfer switch on my Diesel Pusher RV went out. I brought my RV to Camping World-Woodstock Georgia for repair/replacement. The total charge for replacement of the transfer..." Read more Nu Look Autobody repair in Norcross GA.  Awful work, Horrible attitudes! Nu Look Autobody "I had the Nu Look autobody repair the damaged rear-end of my mustang. The damage was about $2500.00. After weeks they told it was complete. I saw it and immediately..." Read more Kate Somerville - Broken cap on new tube of product Kate Somerville "bought it Sat out of state. Got home Sun. Opened it Mon. The nipple on the flip cap that would close into the dispenser opening isn't there meaning (a) the..." Read more