Kissimmee, Florida
100% full Not resolved

I purchased a Predator XL kayak from Cabelas on 5/9 and cancelled my purchase with another company because Cabelas advertised the kayak for $679. $900 cheaper than what I had purchased elsewhere. I contacted Cabelas to verify that this was indeed the appropriate Kayak, and from the attached conversation validated that it was. I then cancelled my order with the local vendor and lost all discounts on my purchase with them, but hey, I lost a couple hundred to save $900 right?

Related: Cabelas - Horrible company and customer service

Well, this morning I saw that they were not selling the kayaks any more so I checked on my order. It didn't show in my account on the Cabelas website, so I called them. The gal I spoke to told me that she was sorry but all those orders were cancelled.

I stated I hadn't received a email, and she said check my spam folder. When I protested, she transferred me to Jim who transferred me to Ty. Ty listened to my story and agreed that it was wrong, and that I shouldn't have to eat the over $500 in lost discounts. He spoke with management, and they agreed to try to make it right by giving me a $150 gift card as a mea culpa for their mistake that cost me so much. I wasn't thrilled, but hey, at least they empathized and tried to help lesson the sting, right??

Well, now 4 hours later, I get a call back from Ty who says Executive management said nope, not going to do that, sorry about your luck, and our corporate word is useless. This is my first post on this topic, but rest assured I will be posting on every board I come across.

Copy of Invoice, chat session with Cabelas rep Shannon B, and sales posting attached.

Review about: Predator Xl Minnkota.

Review #845280 is a subjective opinion of a user.

Diversity of Products or Services
Price Affordability
Delivery Service
Value for money
Product or Service Quality
Customer service
Advertised vs Delivered
PRODUCT OR SERVICE Cabelas Customer Care
Reason of Review / Monetary Loss Company made a mistake, I lost money, COmpany said they'd make it right, then reneged. / $544
Preferred solution $150 gift card as company committed to.

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They still aren't honoring the price they gave me. Have you tried to email CEO or VP?

to Anonymous #1157427

Wasn't worth wasting further time or effort. I'm just posting my dissatisfaction everywhere I can find or think of.


Poor way to do business. Good way to lose customers


Same thing happened to me today. I will be calling them up here shortly hoping to get a better response.

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