On December 22, I went to the Richmond Cabelas to buy a new Nikon Buckmaster 3x9 Scope with BBC for $219.99 with tax was $138.99 because I had a coupon and club points. I had to drive over 50 miles to get to the store and made the purchase in good faith.
When I returned home to mount the new scope on my rifle, I discovered that the scope in the box was a used and damaged scope, not even of the type that I had purchased. I called Cabela's right away, and they told me that they would take care of it when I got there to exchange the scope. I drove all the way back to the Richmond store and then was told that I could not get an exchange or my money back. That their employees check all merchandise before selling it and the correct scope must have been in the box.
I know for certain that the employees did not check the box before putting it in the bag because my son, Gary was present at the sale. The customer service representative said that they had the purchase on surveillance tapes. They told me that they could make a copy for me. They let me sit there and then came back and told me that they could not make the copy for me or the surveillance tapes or let me talk to the employee that made the purchase.
They said that the employee was clearly checking the box out and that the packing around the scope that should have been there if it was new was removed by the clerk, which never happened and this happened in the presence of myself and my son.
So not only am I out the money of for the scope, I'm out gas money, my time, the time my son took out of his vacation to purchase and I'm stuck with a used, damaged scope.
I have been a loyal Cabela's customer for years, but no longer. My son and my extended family will all know what happened during this shopping experience.
Review about: Cabelas Customer Care.