Cabelas
Reviews and Complaints
Absolutely Terrible Customer Service
Cabela's trying to dupe customers to bail them out of their own screw up
Double billed on credit card then customer service denies this and yells at me
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Verified Reviewer | Dallas, TexasNot posting prices that were in their sales ad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Midlothian, Illinois2013 Black Friday Bedding Deal NOT
Cabelas no longer King of outdoor products
Lied about an order
Terrible customer service
Poor customer service and scope mounting.
I took my rifle in to get a scope mounted and sighted in. The "outfitter" told me that they didn't carry the scope base for my rifle( remington 783).
He did tell me he had some that would work. So going on his word I bought the the bases and mounts he recommended. He took my rifle and my newly acquired accessories and headed to the back room. After an hour and a half he returned with my rifle.
He told me it was " On paper at 20yrds". I returned home and began to look at his work. The rear base wasn't even flush with the gun. The front base was shorter than the rear and the scope tilted forward.
To top it all off they still had my scope box, paperwork on the scope, my old mount they said would not fit and all receipts for new mounts scope and my new rifle. I immediately called the store. I was told by the person that answered the phone that they could not find any of it. I left my number and have yet to hear anything back.
I emailed customer service and was told they were going to forward it to the store manager.
I have yet to hear anything from anyone.
Cabela's refuses to issue refund check for returned merchandise.
My wife purchased a pair of Danner boots as a gift for me online, order # 21254****. The boots were defective and returned for exchange. Cabela’s no longer sells these boots so they were going to issue a refund. Cabela’s received them on Sept 23rd according to the USPS tracking.
They called my wife and left a message (Sept 24th or 25th) saying they were going to issue a credit to the VISA they were purchased with. I called customer service on Sept 26th at 655 PM and spoke with Judy. I explained that the VISA card they were purchased with was cancelled as we have changed financial institutions and asked if a check could be mailed to us. She offered a Cabela’s gift card which I declined as this would limit me to Cabela’s but they no longer sold the boots and they are still available elsewhere. She put me on hold to check with someone to see if a refund check could be issued instead of the VISA refund. She got back on the phone and told me a check would be mailed out.
They promised a refund check but credited my wife's cancelled VISA card instead. On Oct 4th my wife (Judy xxxxx customer # 3553****) go an email saying “Dear JUDY A xxxxx, This note is to verify that a Credit in the amount of **308.49 has been issued to your VISA account on 10/03/2013.” This is not what I asked for and not what Judy the Customer Service Rep from Cabela’s told me they would do.
On 7 OCT at 914am I called Cabelas customer service and spoke with Jan. She was nice but no help resolving the problem. She said I had to deal with my financial institution getting them to send me a check for the amount they refunded to the canceled VISA. I shouldn't have to deal with this headache of getting the credit union who I no longer have an account with to issue me a check for a credit to the non active VISA card and when the customer service rep Judy told me they would send a refund check in the mail, that's what they should have done. That afternoon my wife called Members Credit Union and they told her that if a business credited our no longer active VISA then the funds would be returned to the business.
On 30 OCT my wife again called Cabela’s and spoke with several customer service reps. One CSR told her that the money had been returned to Cabela’s from the financial institution and then another told her they were still waiting on the money to be returned. My wife complained that this has been going on for over a month and we’ve been switched from one customer service representative to another with no results and we are still out the money for our returned boots. There was no resolution.
Cabela's has yet to respond to a complaint I filed with the Better Business Bureau (#30009****) on Oct 7th. What kind of company won't even respond to the BBB after 3 weeks?
No thanks-I'll stick with LLBean
Dec. 18, 2013: I'm able to do some online Christmas shopping and have a Cabela's gift card. Great! I'll use it for gifts....not.
It took about :30 minutes to even reach a 'real' person; not only that, but I didn't even get an annoying hold message, just a busy signal.
Finally, I got through and spoke to a customer service rep. After I had given her my items, she informed me that they would be arriving around Dec. 30. When I expressed dismay that they wouldn't be here for Christmas, she told me that Christmas delivery was 'done' at 9 p.m. Her attitude: Oh, well.
I told her to cancel the order. She was quite brusque and said she would do so, and hung up.
Soooo....I called LLBean. The call was answered on the first ring, by another customer service rep, who was GREAT. Not only did she take my order, and offer me a $10 bonus coupon to use on that same order, she also gave me the name of a competitor who might have similar items that LLBean was currently sold out of. (Anybody seen 'Miracle on 34th Street' recently?)
Moral of the story; someday I'll be around a Cabela's store and use my gift card, but I'll stick with LLBean: great products, great service, and a wonderful return policy if something's not right.
"Customer Service" unhelpful and rude
NOV.28 - DEC.4 Sale
Unaccomidating Customer Service
BUYER BEWARE OF CABELAS!!!
This is my experience at CABELAS!!
I received (3) NeoAIr XLite sleeping pads by Thermarest as a gift and then went in Cabelas and bought (3) more for the rest of my family to use backpacking for when the cooler weather hits Phoenix Arizona...
Unfortunately, my kids and girlfriend decided that they werent up for the backpacking challenge...
Moving forward...First, my girlfriend miss placed our receipt (which put me in a panic because I paid cash and I wouldnt get my money back). We searched high and low for the receipt but couldnt find it :(
So on 4/16/2013 I was driving by Cabelas and went to return the (6) sleeping pads. However, when I opened my trunk I only had two of the six pads with me. So I went into Cabelas and they scanned each pad. The large pad was $179.00 and the regular size pad was $159.00 for a total in store credit of $374.57 (with the return tax). I then told the customer service lady (Brianna) that I would return the other four pads in a few days.
I then went looking around Cabelas to see if I was gonna buy something...Turns out I ended up spending the $374.57 in store credit, PLUS AN ADDITIONAL $145.53 the same night. (HERE CABELAS you thieves track this transaction
ST#015 RG#106 TR#9023)
Moving forward to 4/22/2013, I went in to CABELAS to return the other four pads and to spend some more money... A girl named Maryn at the Cabelas Customer Service desk was very rude to me...Maryn tried to tell me that one of the most expensive sleeping pads (NEOAIR XLITE) on the hiking market was once 50% off by their computer standards. Really?? When just the other day when I returned the first two pads and it wasn't an issue. Furthermore, if your a professional hiker you know that these Thermarest NEO AIR XLITE Sleeping Pads are NEVER on sale especially at 50% off!! Not on Amazon not BackCountry.com, not EVER!! ANYWHERE!! NEVER!!! CABELAS give me a break!!
So, based on my return the other day my in store credit for the (4) pads should have been $659.99... BUT instead CABELAS Customer Service tried to low ball my return/in store credit to less than $375!! WHAT!!! CABELAS tried CHEATING ME out of $284.96 because i lost a receipt!! I then told Maryn that this was nonsense.
Maryn then snapped at me and told me I have had a bunch of returns with no receipt...I said WHAT! Maryn went on to tell me that since CABELAS opened in 1961 I have had two returns with no receipt! I guess by CABELAS standards that makes you a CRIMINAL!!
I then called CABELAS Customer Service hotline and they claimed they couldn't find the sale and that the lowest price would be issued. I don't know what to tell them...
Maybe the cashier rang the wrong sku#??? I don't know?? I do know that 4 days earlier this wasn't an issue at Cabelas Customer Service Desk. Nor did CABELAS Customer Service ever think that an error could be on their end regarding their POS system and/or skus!! How about that CABELAS!!
BUYER BEWARE OF CABELAS!!!! It was sad enough that I wasn't getting my money back but then CABELAS took advantage of the situation and of a single Dad with four kids by trying to cheat me out of $284.96! That's a lot of money to me and my family!!
To bad for CABELAS, because I would have spent $100's more of my money along with the in store credit but not now!! or EVER AGAIN!!!
BEWARE!!! CABELAS will cheat you out of money and treat you like a criminal if you dont have a reciept!!
You can make this right Cabelas by contacting me at kewldadaa@***.com
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Well that wasn't very specific sound like you just made his whole thing up... people usually treat people as they are treated, maybe the rude one was you, cabelas has the best costumer service i have ever experienced. go to pro bas and the tell me about bad
costumer service
Sounds like a Cabelas employee making a reply.