Anonymous
map-marker New Orleans, Louisiana

Absolutely Terrible Customer Service

I recently visited the Gonzales, LA store and experienced terrible customer service. I was trying to purchase a rifle for my son for his birthday, and the sales representative in the gun library was extremely rude. He was also making racial comments to his fellow coworkers about a couple that walked by. I'm not sure where he received his education, but it's 2014. I cannot believe that people are still discriminating. I will not be returning to this store or any other store under the Cabela's name. I will also be sure to notify everyone I know of this incident. They have lost a customer for life, as well as potential customers within my social group.
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2 comments
Guest

Well that wasn't very specific sound like you just made his whole thing up... people usually treat people as they are treated, maybe the rude one was you, cabelas has the best costumer service i have ever experienced. go to pro bas and the tell me about bad

costumer service

Guest
reply icon Replying to comment of Guest-821046

Sounds like a Cabelas employee making a reply.

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Anonymous
map-marker Augusta, Georgia

Cabela's trying to dupe customers to bail them out of their own screw up

I went into the new store in Augusta and was floored by the unethical business practices. I would like to think this is an oversight on the part of the company and not intentional practice, but after contacting Cabela's, they assured me someone would be in touch and then never contacted me. In short, Cabela's paid way too much for a used gun (it is marked $1786 for sale) when you can buy a new one for between $992 and $1080 at multiple retail stores. When this was pointed out, they would not price match since it was used. Of course, I wouldn't pay new price for a used one anyway, but the fact Cabela's is trying to screw over a customer who doesn't know any better to make up for its mistake tells me all I need to know about doing business with them. I'm very disappointed, because I had been looking forward to Cabela's opening here for months, but I will not be returning.
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3 comments
Guest

So instead of complaining, why not just buy a different gun?

Guest

If the price is to high DON'T buy it

Guest

Well take that darn gun and rob them at gunpoint then.

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Anonymous
map-marker Toronto, Ontario

Double billed on credit card then customer service denies this and yells at me

Ordered a pair of boots worth 350$. They double billed my visa.took 2 payments totaling 700. When I called customer service I was called a liar and was yelled at.After emailing a copy of my visa statement still they claim this didn't happen and the problem is with my visa company. After a visit with visa and a call to cabellas from visa finally cabellas admits they have made a mistake.no compensation or remorse.I can buy my meindle boots elsewhere so this is not going to inconvience me.All they had to do was their job which is coustomer service.
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Millie Rgv

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Verified Reviewer
| map-marker Dallas, Texas

Not posting prices that were in their sales ad

Got my sales ad in the mail. Jan 9-20 ad. Pg 14. Save 20-30% on camping gear. Save 30% all in stock 2013 models. They were in stock! Just not priced. Drove the 1 hour to the store. None of the sale prices were shown at the displays. Looked for a salesperson to figure them out. After 20 mins of wandering in the camping section unable to find someone I left. Made $223.66 in purchase but i came for a tent. told my problem to the cashier. She circled the survey link and told me to tell them. WOW rather have a bad survey than find someone to come help.Next time I go to a local store not Cabelas. What a waste of time and patience. The prices are higher than most local stores but the selection is usually better. To bad the customer service is not worth the higher prices.
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Michele A Cqs

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Verified Reviewer
| map-marker Midlothian, Illinois

2013 Black Friday Bedding Deal NOT

I purchased a 4 piece bedding set as well as the matching sheet on 11/28/13 for my child for a Christmas gift. I receive a UPS tracking on 12/1/13 stating the package was shipped, oh wait, NOT TO ME but back to Cabela's. I contacted customer service and they stated oh sorry your out of luck the items are getting returned to us due to a pricing glitch. Well thanks a bunch Cabela's now I don't have a Christmas gift for my child and I can no longer try to see if any other stores were offering a Black Friday deal since the day has come and gone. Now what am I supposed to do. You think for the inconvenience maybe they would offer a coupon or something, instead nothing. Merry Christmas NOT!!! Not a place I will do business with!
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7 comments
Michele A Cqs

Sawsawski you are incorrect I did not do a deal in the "mailings", stores offer Black Friday Deals online. Over the past several years, I have had the pleasure of taking advantage of from the warmth of my home instead of standing in line outside on Thanksgiving.

So no there isn't more to what I am saying. If I could I would actually post the transaction that occurred on 11/28 with Cabela's

Guest

First of all, no stores give Black Friday deals through mailings. It's in store only during certain hours or while supplies last. Is there more to your story than your saying??

Michele A Cqs
reply icon Replying to comment of Guest-761945

Sawsawski you are incorrect I did not do a deal in the "mailings", stores offer Black Friday Deals online. Over the past several years, I have had the pleasure of taking advantage of from the warmth of my home instead of standing in line outside on Thanksgiving.

So no there isn't more to what I am saying. If I could I would actually post the transaction that occurred on 11/28 with Cabela's.

Guest

That is terrible-even if a pricing glitch they should honor it and I thought once shipped it no longer belonged to them and they could not request it returned?!?!? Either way I would continue to call customer service several times a day until they fixed it.

Guest
reply icon Replying to comment of Guest-754760

Cabela's does not care about me or the predicament they put me in. They are not nice and they do not care about customer service, so I will no longer be a patron of their establishment. I will go to Bass Pro Shop or Gander Mountain.

Michele A Cqs

I agree there is plenty of time to shop but not at Black Friday prices.

Guest

You do realize that Christmas is 3 weeks away and that gives you plenty of time to shop? And you do realize that bedding is a TERRIBLE gift for a child?

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Anonymous
map-marker New York, New York

Cabelas no longer King of outdoor products

First let me say that I am a professional outfitter that spends 10-20 thousand dollars per year with companies like Cabelas. I have used Cabelas for the past 20 years for the majority of our purchases and have been very satisfied overall. This is no longer the case as the quality of the products and customer service have declined sharply over the past few years. There are a number of companies such as Rogers Sporting Goods, Macks Prarie Wings and Prarie Wind Decoys that you will do much better by shopping there. Cabelas does not offer the best prices nor do they stand behind their products like they once did. My experience does not stem from an isolated incident and in fact numbers in the dozens. Remember we buy a lot of stuff! I implore you to try some of these other companies so you don't suffer the headaches our company has had with Cabelas. It is really a shame because at one time Cabelas was the king of outdoor product sales but without a doubt some thing has taken place within the company that has degraded their business. Do yourself a favor and try some of these other companies because they have faltered badly.
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3 comments
Guest

Cabela's makes no claim to being the lowest price on sporting goods.

Guest

Yes, Cabela's job, or any other retailer's job, is to make sure you're getting the best price. Companies don't want to make money, they want to give all of their product away so amazing customers like yourself can get a great deal.

And if something breaks, either by accident or use/abuse, they should replace it forever, no questions asked.

Did I miss anything, "best customer ever"?

John N Mzy

Specific examples needed, not generalities.

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Isa Ezn
map-marker Albany, Georgia

Lied about an order

On December 2nd I was sent a receipt for an order I placed. Then on December 10th an email was sent to me telling me the order was cancelled and sold out for the season! They waited 8 days to tell me they were sold out? How do you find these items I thought I bought for my grandson at this late date? Plus I was under the weather and was unable to read the email sent to me explaining this until on or about December 12th. I sent an email to customer service and received a pitiful insincere response apologizing for the inconvenience but no offer to correct their poor performance! What a crock!!! I am done with Cabela's forever and I advise anyone in the market for anything sold for Cabela's to shop elsewhere!!!!
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Loss:
$70
3 comments
Guest

This just happened to me. It is a gift for my son from Santa.

I called them 4 days in a row to make sure that it would be here in time. Everyday I was told yes it would we are just waiting for ups to pick it up.

Now I have no gift and no money for a different one. Total BS

Guest

I had trouble too. They said because so many people were ordering the system had errors and couldn't catch up fast enough. Said my item was in stock, but really wasn't.

Guest

Same thing just happened to me.

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Anonymous
map-marker Yonkers, New York

Terrible customer service

Ordered a knife from them. Item arrived with a broken handle and when I tried to return it they sent it back and some warehouse worker sent along with it a print out of their policies with the part that read "we do not accept returns on items broken by customers" highlighted. As if they could have any idea who broke what. Terrible company. Ordered a knife from them. Item arrived with a broken handle and when I tried to return it they sent it back and some warehouse worker sent along with it a print out of their policies with the part that read "we do not accept returns on items broken by customers" highlighted. As if they could have any idea who broke what. Terrible company.
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Loss:
$50
Anonymous
map-marker Louisville, Kentucky

Poor customer service and scope mounting.

I took my rifle in to get a scope mounted and sighted in. The "outfitter" told me that they didn't carry the scope base for my rifle( remington 783).

He did tell me he had some that would work. So going on his word I bought the the bases and mounts he recommended. He took my rifle and my newly acquired accessories and headed to the back room. After an hour and a half he returned with my rifle.

He told me it was " On paper at 20yrds". I returned home and began to look at his work. The rear base wasn't even flush with the gun. The front base was shorter than the rear and the scope tilted forward.

To top it all off they still had my scope box, paperwork on the scope, my old mount they said would not fit and all receipts for new mounts scope and my new rifle. I immediately called the store. I was told by the person that answered the phone that they could not find any of it. I left my number and have yet to hear anything back.

I emailed customer service and was told they were going to forward it to the store manager.

I have yet to hear anything from anyone.

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Loss:
$200
1 comment
Guest

That exact same story happened to me!!! I bought a .243 rugar...However when i took it to a real pro to have it worked on all the screws for the mounts were rounded or stripped out..

I had to have them drill & then everything installed correctly it cost me an extra $200.00... so not happy!!!

Anonymous
map-marker Hickory, North Carolina

Cabela's refuses to issue refund check for returned merchandise.

My wife purchased a pair of Danner boots as a gift for me online, order # 21254****. The boots were defective and returned for exchange. Cabela’s no longer sells these boots so they were going to issue a refund. Cabela’s received them on Sept 23rd according to the USPS tracking.

They called my wife and left a message (Sept 24th or 25th) saying they were going to issue a credit to the VISA they were purchased with. I called customer service on Sept 26th at 655 PM and spoke with Judy. I explained that the VISA card they were purchased with was cancelled as we have changed financial institutions and asked if a check could be mailed to us. She offered a Cabela’s gift card which I declined as this would limit me to Cabela’s but they no longer sold the boots and they are still available elsewhere. She put me on hold to check with someone to see if a refund check could be issued instead of the VISA refund. She got back on the phone and told me a check would be mailed out.

They promised a refund check but credited my wife's cancelled VISA card instead. On Oct 4th my wife (Judy xxxxx customer # 3553****) go an email saying “Dear JUDY A xxxxx, This note is to verify that a Credit in the amount of **308.49 has been issued to your VISA account on 10/03/2013.” This is not what I asked for and not what Judy the Customer Service Rep from Cabela’s told me they would do.

On 7 OCT at 914am I called Cabelas customer service and spoke with Jan. She was nice but no help resolving the problem. She said I had to deal with my financial institution getting them to send me a check for the amount they refunded to the canceled VISA. I shouldn't have to deal with this headache of getting the credit union who I no longer have an account with to issue me a check for a credit to the non active VISA card and when the customer service rep Judy told me they would send a refund check in the mail, that's what they should have done. That afternoon my wife called Members Credit Union and they told her that if a business credited our no longer active VISA then the funds would be returned to the business.

On 30 OCT my wife again called Cabela’s and spoke with several customer service reps. One CSR told her that the money had been returned to Cabela’s from the financial institution and then another told her they were still waiting on the money to be returned. My wife complained that this has been going on for over a month and we’ve been switched from one customer service representative to another with no results and we are still out the money for our returned boots. There was no resolution.

Cabela's has yet to respond to a complaint I filed with the Better Business Bureau (#30009****) on Oct 7th. What kind of company won't even respond to the BBB after 3 weeks?

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Loss:
$308
3 comments
Guest

Why in the world would you not tell cabelas off hand to begin with about the cancelled visa??? Maybe tell them before they got the boots..seems you weren't on top of your toes.

They always give back the way you purchased them and something tells me you knew this since you sent the boots and said nothing until after the return. Maybe you just remembered it was the cancelled visa.

Guest
reply icon Replying to comment of Guest-761951

If like me the bank was hacked and they issued a new card and canceled the old one. I was unaware of this until the new card arrived in the mail. I don't have any financial or other trouble with Cabelas as I stopped dealing with them 4 years ago.

gerald claude

I know you dont want to hear this....but you should have done what was easy for them (or what they know how to do)...ie the gift card. BTW, the BBB can not act in any legal capacity to force Cabela's to return your money......The BBB is simply another avenue for resolution with out binding litigation.....think of it as the shame factor. And as to your last sentence...a company as large as Cabela's thats who......

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Anonymous

No thanks-I'll stick with LLBean

Dec. 18, 2013: I'm able to do some online Christmas shopping and have a Cabela's gift card. Great! I'll use it for gifts....not.

It took about :30 minutes to even reach a 'real' person; not only that, but I didn't even get an annoying hold message, just a busy signal.

Finally, I got through and spoke to a customer service rep. After I had given her my items, she informed me that they would be arriving around Dec. 30. When I expressed dismay that they wouldn't be here for Christmas, she told me that Christmas delivery was 'done' at 9 p.m. Her attitude: Oh, well.

I told her to cancel the order. She was quite brusque and said she would do so, and hung up.

Soooo....I called LLBean. The call was answered on the first ring, by another customer service rep, who was GREAT. Not only did she take my order, and offer me a $10 bonus coupon to use on that same order, she also gave me the name of a competitor who might have similar items that LLBean was currently sold out of. (Anybody seen 'Miracle on 34th Street' recently?)

Moral of the story; someday I'll be around a Cabela's store and use my gift card, but I'll stick with LLBean: great products, great service, and a wonderful return policy if something's not right.

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5 comments
Guest

Probably the LLBean CEO wrote this. It reeks of ***

Guest

This was clearly written by a fake. The Bean is dishonorable and well, sucks.

Guest

I have been ordering from LLBean for 2 years. I have experienced the greatest in service from this company.

The items were beyond my expections and the sizes are truly what they advertise. A customer for life.

Guest

I totally agree! Cabellea's Customer Service Dept.

sucks! I have been a Cabellea's Club Card member for about a year. I went there today to purchase 9MM rounds. Total was $146.00 My card was declined.

I asked why and the store clerk and manager couldn't tell me. Everything was fine with the card, no balance owed, not expired, not out of my normal purchase area, etc. They directed me to the Club Card booth where the clerk attempted to contact the Cabella's Customer Service Dept. via telephone.

Same thing you experience, it took aprox. 30 minutes to get someone to answer. The service rep (who was very rude) said a hold had been put on my card because of the purchase amount. I said are you kidding me, I have purchased that same amount back in October w/o a problem.

I asked if she could lift the hold and she said no that was a different department and she would have to transfer me. I told her I had already been on hold for 30 minutes and didn't want to hold any longer. I asked her to close out my account as I am done with Cabella's Club and she of course said she couldn't do that either. I finally blew my cool and told her where to go.

I told the store manager that they had a major problem and they were going to loos customers until they fixed it!

My recommendation is to steer clear of Cabella's Club Visa unless you want a credit card which is useless and aggravating!!!!

Guest

Around this time of the year..good luck! Although, I had no trouble with my order.

Mine is already here. No last minute stressful Christmas shopping

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Anonymous
map-marker Washington, District Of Columbia

"Customer Service" unhelpful and rude

I ordered an egift card for my brother's birthday. The website said it would be delivered within 4-12 hours. It wasn't. Apparently there is a whole identity check they require where you have to talk to them by phone to verify ALL of the information in the order (completely negating the convenience of online ordering). The website does NOT state that any of this will be required, and that your card will NOT be sent until you've gone through this additional process. The rep I called said she tried to call me the next day and left a message, and I said that I did not receive any such message. I said I only received a letter that arrived days later. I told her that they really should have an alert on the website about this policy on the page when you place your order, so you would know that you will need to call them before anything will be sent. Instead of just saying "Thanks, I'll convey that feedback", she chose to lecture me that (1) it was my own fault if "I did not listen to my messages" (never mind that by the time she ostensibly left the message it was already the day after his birthday), and (2) I "should have" confirmed with my brother that he got the ecard and then tracked THEM down to find out why not (I did ask him, but he is not great with email and hadn't answered yet, and again, by then the card is late). I said look, my feedback to Customer Service is that this required extra step should be stated on the website, because of this exact potential for a problem and also because had I known there would be this whole process and delay I might not have ordered the ecard -- and she retorted "Well I'm not Customer Service" (hmm, but the letter gave me that number as Customer Service) and "I'd be happy to cancel the order for you" (insert snotty tone here, yeah that really helps). So, Cabela's has an online ordering process that does nothing for you since you have to repeat all the info again by phone, and it creates a significant likelihood of late delivery, and this could all be avoided by either posting better instructions or simply requiring ordering by phone in the first place. But instead of being open to feedback, Cabela's trained rep chose to be defensive, argumentative, perversely illogical and downright snotty. Nice.
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3 comments
Guest

I ordered one for a birthday and the SAME thing happened to me, except it was days ago and I haven't received any phone or email yet. Emailed customer service twice so far, but no answer.

This is really sad.

I totally understand the fraud part, but not stating that clearly on the website is completely different. This needs to be changed.

Guest

This is just something that they do to prevent fraud. Since it can be processed in as little as 4 hours it provides an easy opportunity for an identity thief to get away with your money.

I order these from cabelas and have never had this happen. I would call back to report bad service though.

Basically every rep there is awesome. You must have just gotten a new hire or something

sorry about the bad experience!

Sara L Xph

Thanks for the info. I will certainly never order an e-gift card from them!

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Anonymous

NOV.28 - DEC.4 Sale

On Dec.3, I ordered 6 items from sale magazine LHD101 for a total of $1,099.94. They had one (1) $74.99 item in stock. Two small ticket items would be available on Dec 27. The other three items were cancelled. I contacted them twice, asking to not cancel the 3 items. They advised that they probably would not be getting the items anytime soon and the manufacturer was probably changing the items and none of that model would ever be available. I contacted the manufacturers and all 3 said that the exact models are in current production. Cabela's said that they had no intentions of ordering these items until next summer at the earliest. They also informed me that it was their prerogative to accept or discard any item on an order.
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Anonymous
map-marker Knox, Indiana

Unaccomidating Customer Service

I ordered a GOPRO for my husband online for his birthday. He went to the Cabela's website to order accessories and asked me if I received the $30 Cabela Bucks. I looked at the site and noticed the camera was now $70.00 cheaper and you received an additional $30.00 in Cabela Bucks with your order. I called Customer Service to see if they would honor the selling price. The girl I spoke with said they couldn't honor it because web prices were constantly changing. I couldn't believe they would not honor the price. She had so many excuses - I bought mine over two weeks ago - WELL DUH!! I wanted to order it BEFORE his birthday!!! Then she said "you wouldn't expect it from Wal-Mart" I didn't buy it from Wal-Mart!! Beyond disappointed with Cabela's customer service department and will be closing my account with them.
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Loss:
$100
6 comments
Guest

You throw a temper tantrum because you were given "no" for an answer and you call her a girl when it is you who is behaving like you are nine years old. That's ironic.

They don't care if an overgrown child like you closes her account. You don't like their policies that is fine but no need to act like a child because of this.

Guest

Price matching should last forever! This is inexcusable!!

I have a great idea: use the leaked Black Friday ads and make your purchases now. Then, in 2 weeks when it's on sale, call and complain, and see how far you get.

Guest
reply icon Replying to comment of Guest-741192

Jack it is obvious your intelligent level is lacking. Because it would make since to honor a better price than to have to waste time for customers to return an item then turn around and buy it again to get the price they want.

Man I hating being this good, where I can find the retard in someone.

Guest
reply icon Replying to comment of Guest-784163

Sense*

Guest
reply icon Replying to comment of Guest-784163

First of all this is not a customer, this is a woman acting like a nine year old child because she did not get her way. Also you make a comment about his intelligence when you don't know the difference between since and sense.

I guess you have not found the retard in yourself as yet. This person has to grow up and learn she cannot always get what she wants, since she is an adult now it is apparently too late for her to learn not to act like a self centered brat.

Guest
reply icon Replying to comment of Guest-741192

Jack it is obvious your intelligent level is lacking. Because it would make since to honor a better price than to have to waste time for customers to return an item then turn around and buy it again to get the price they want.

Man I hate (correct my speed fingers) being this good, where I can find the retard in someone.

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Geovanna Fbz
map-marker Phoenix, Arizona

BUYER BEWARE OF CABELAS!!!

BUYER BEWARE OF CABELAS!!!

This is my experience at CABELAS!!

I received (3) NeoAIr XLite sleeping pads by Thermarest as a gift and then went in Cabelas and bought (3) more for the rest of my family to use backpacking for when the cooler weather hits Phoenix Arizona...

Unfortunately, my kids and girlfriend decided that they werent up for the backpacking challenge...

Moving forward...First, my girlfriend miss placed our receipt (which put me in a panic because I paid cash and I wouldnt get my money back). We searched high and low for the receipt but couldnt find it :(

So on 4/16/2013 I was driving by Cabelas and went to return the (6) sleeping pads. However, when I opened my trunk I only had two of the six pads with me. So I went into Cabelas and they scanned each pad. The large pad was $179.00 and the regular size pad was $159.00 for a total in store credit of $374.57 (with the return tax). I then told the customer service lady (Brianna) that I would return the other four pads in a few days.

I then went looking around Cabelas to see if I was gonna buy something...Turns out I ended up spending the $374.57 in store credit, PLUS AN ADDITIONAL $145.53 the same night. (HERE CABELAS you thieves track this transaction

ST#015 RG#106 TR#9023)

Moving forward to 4/22/2013, I went in to CABELAS to return the other four pads and to spend some more money... A girl named Maryn at the Cabelas Customer Service desk was very rude to me...Maryn tried to tell me that one of the most expensive sleeping pads (NEOAIR XLITE) on the hiking market was once 50% off by their computer standards. Really?? When just the other day when I returned the first two pads and it wasn't an issue. Furthermore, if your a professional hiker you know that these Thermarest NEO AIR XLITE Sleeping Pads are NEVER on sale especially at 50% off!! Not on Amazon not BackCountry.com, not EVER!! ANYWHERE!! NEVER!!! CABELAS give me a break!!

So, based on my return the other day my in store credit for the (4) pads should have been $659.99... BUT instead CABELAS Customer Service tried to low ball my return/in store credit to less than $375!! WHAT!!! CABELAS tried CHEATING ME out of $284.96 because i lost a receipt!! I then told Maryn that this was nonsense.

Maryn then snapped at me and told me I have had a bunch of returns with no receipt...I said WHAT! Maryn went on to tell me that since CABELAS opened in 1961 I have had two returns with no receipt! I guess by CABELAS standards that makes you a CRIMINAL!!

I then called CABELAS Customer Service hotline and they claimed they couldn't find the sale and that the lowest price would be issued. I don't know what to tell them...

Maybe the cashier rang the wrong sku#??? I don't know?? I do know that 4 days earlier this wasn't an issue at Cabelas Customer Service Desk. Nor did CABELAS Customer Service ever think that an error could be on their end regarding their POS system and/or skus!! How about that CABELAS!!

BUYER BEWARE OF CABELAS!!!! It was sad enough that I wasn't getting my money back but then CABELAS took advantage of the situation and of a single Dad with four kids by trying to cheat me out of $284.96! That's a lot of money to me and my family!!

To bad for CABELAS, because I would have spent $100's more of my money along with the in store credit but not now!! or EVER AGAIN!!!

BEWARE!!! CABELAS will cheat you out of money and treat you like a criminal if you dont have a reciept!!

You can make this right Cabelas by contacting me at kewldadaa@***.com

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Loss:
$285
3 comments
Guest

No beware if you are smart! First off, no receipt puts you in the hot spot and some stores won't even return or give in store credit without receipt.

Next, you should have spoke to someone else if she was rude and tell a manager. You could have also asked manager about the price. Just remember, being responsible with receipts saves you the hassle. Last, you are blaming cabelas for your spendings?

Please. You are an adult, right?

Guest

Kewldadaa you steal and bring things back for a living. Also you don't even speak to one of the four kids you are referring to.

So why did you have so many pads? I think that Cabella's caught onto you.

Pershing Hjk

You need to Let Joe Know on ABC15! He looks into consumer concerns and can help get to the bottom of it I think. joe@***.com

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