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  • Customers like
    • Atmosphere2
    • Selection1
  • Customers don't like
    • Customer service7
    • Bait-and-switch3
    • Staff3

  • 1 day ago
  • Products
  • Brooklyn, New York
  • Return Policy

Cabellas is the worst. First they said my return is sitting in the returns dept. Then they want a tracking number. I gave it to them. Then they make me go to get the return tracking. I give them that return tracking number. Now they still wont refund my money. Now they tell me go to UPS and find the package. It is their return label. I didnt pay for it. They shift the burden on me. All the years... Read more

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  • May 19
  • Eye and Ear Care
  • Phoenix, Arizona
  • Sunglasses
  • 11

Went to cabelas yesterday to buy a pair of sunglasses and a new bow. Spent about 20 to 30 minutes walking around the sunglasses booth being passed by numerous employees. Not one of them even asked me if i needed some help. So i went up to the greeting counter and asked the guy if i could talk to a manager. He got right on his radio and asked a manager to come up and talk to me. I waited patiently... Read more

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  • May 16
  • Sport
  • Okotoks, Alberta
  • Fly Rod
  • 9

I order a new fly rod (Monday), got the confrimation email. Checked back on the site a couple of days later, and saw the order was still processing(Thursday). Used the live chat feature and asked. I was told that the item was shipping today (Thursday) and the web site would be updated by the morning. I checked backed in the morning.. nothing, so I used the live chat and was told it was being sent... Read more

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  • Apr 24
  • Products
  • West Dundee, Illinois
  • Staff
  • 43

I have wasted two days I've come in the store on my lunch breaks I've waited at the gun counter for over 35 minutes for both days I was told to take a number an after that I guess they decide not to use them I was wanting to see a Remington 700 which I also had ammo in hand to buy with the rifle I wanted to purchase as well after looking one over but not anymore I will be selling my gift card an... Read more

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  • Apr 16
  • Products
  • Springfield, Oregon
  • Diamondback Riflescope
  • 30

I recently purchased a Vortex Diamondback scope for my new Browning A-Bolt III 300 win mag and had some problems before and after leaving the Springfield Store. I first found out that Cabela's does not carry scope mounts for my gun. Which is a gun that is sold on the shelves in this Cabela's store so i had to go to an alternate internet site and order my mounts to be shipped before moving... Read more

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  • Apr 08
  • Products
  • Colleyville, Texas
  • Reel
  • 44

Bought a reel marked used at bargain cave in Gonzalez . I tried spooling it with line and noticed the spool would not stay on so I returned it only to be told that it was sold as is... It was marked used but it should have been marked BROKEN....I belong to a fishing group of 37 sportsmen that won't shop Cabelas again.. A multimillion company that sells broken gear and says shop at your own... Read more

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  • Apr 06
  • Products
  • Green Bay, Wisconsin
  • Pop Up Shelter
  • 27

I purchased a ice team 6x6 pop up shanty and not only is the fabric have little pin holes that light can get in it has a shattered top pole and 2 side poles that pop out of the brace that is supposed to hold them in place! I called customer service and was told there is very little that they can do about it and that I would have to pay for it to get shipped to the return center mind you the pop... Read more

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  • Mar 29
  • Customer Service
  • Grandville, Michigan
  • Store Atmosphere
  • 62

Spent over 1/2 hour waiting in line to make purchases. After home I threw away receipt and bag, wore the shirt a few days later. Found tag still on-alarm did not sound upon exit of store. Brought shirt back and alarm sounded, was treated by front door staff and customer service department like a thief. After they retrieved information from my bank card, they removed tag. I drove two hours (one... Read more

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  • From mobile
  • Cabelas
  • Mar 28
  • by anonymous
  • #614695

Terrible cust service. Ordered a dutch oven. Next day was on sale 21.00$ cheaper. I emailed asked for a credit. Told me to go fly a kite. Said i would cancell then a 20$ gift card was offered. I askes for code to use right away after reviews i read. He said seprate department and 2 weeks i would get. I just do not trust the customer service team and now i know why they have so many bad reviews. Add comment

  • Mar 27
  • Products
  • Columbia, Missouri
  • Sausage Stuffer
  • 32

I have a $500 sausage stuffer purchased from Cabela that is nothing more than a 40 pound metal peice of junk. One of the main gears stripped out (fairly common problem I have found out with this product). I called Cabellas Mar 3, 2015 to order a new gear and a couple of new stuffer funnels. Then the run around began! I was advised that I had to contact Weston Manufacturing (who made the stuffer)... Read more

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